Navigation: 10. FAQ > 10.1. Help! I can’t open my .anatella files anymore!? >
10.1.3. Encrypted .anatella file
You receive an error message “Cannot read file … check log window for more information.” and the log window contains: “User-Right Error” (optionally followed by: “Your password has expired. Please re-login.”.
This means that the .anatella file that you try to open is encrypted. You need to login before opening the file. See section 4.6.3. (about Security) for more information about this subject.